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Package Dimensions: 5.2 x 4.3 x 4.3 inches

All the orders will be packed in discreet packages which are no any words, signs, or brand name on it.

Generally, orders from U.S.＆Canada take 3-10 business days to arrive. And orders from U.K.＆Europe take 3-7 business days to arrive.

Shipping Cost and Time

United States＆Canada: Shipping costs are Free.

Delivery time is about 5-15 business days. （Due to some special circumstances (such as epidemics, wars, political factors or customs inspections), sometimes the logistics time may be slower than expected.）

Mexico: Shipping costs are calculated on the checkout page (7.99 USD); delivery time is 5-20 working days.

All shipments can be completed within 1-3 working days after the customer confirms. Small batches (<100) will be completed within 7 working days. Large quantities (>500-1000) of bulk goods will need to negotiate time with the customer and give a reasonable and relatively fast delivery time.

 

After the order is generated, how to deal with it?

Once the order is generated, Jazztoy will send you an order confirmation email. This shows that we have received the order and payment. We will immediately confirm the product test with the warehouse management staff and prepare for shipment (the product can be shipped as soon as there is sufficient inventory). Brand-new products must be tested and 100% completed before they are delivered to the logistics company. In rare rare cases, if the inventory is insufficient or unavailable and the product is defective, we will contact you immediately to inform the situation, and according to your own wishes, decide whether to continue to wait for the product to be put on the shelf or to refund, we Personal choice will be fully respected.


Under normal circumstances, the order will be submitted within 1-3 working days for arranging delivery. If the product shows a pre-order in your country/region, your order will be pre-ordered. Pre-orders will be shipped within 1-2 weeks after the order is placed.

All orders within the region will receive free delivery service. Orders are generally issued by the designated cooperative logistics company by default. If other logistics companies are required, additional transportation fees will be charged.

After receiving the order confirmation, if the customer does not give a detailed explanation, it is generally assumed that the logistics company that Jazztoy cooperates will deliver the goods. If the customer has any order information that needs to be modified, such as shipping address or order cancellation, Jazztoy will fully cooperate with the customer to modify and obtain a full refund.

 

Order Tracking

Once the order is confirmed, we will ship to the customer's designated address within a fixed preparation time. You can check the package delivery status, carrier information, logistics tracking code and update real-time logistics and transportation dynamics on the account order details page. In order to prevent the package from being received after delivery, please ensure that your mailbox and phone are available, and care about the shipping status of your order within a cycle, so as to ensure that you will not miss any package information and have a pleasant shopping experience.

If you do not receive the tracking code and confirmation tracking information in the email, please contact us through our designated email support@jazztoy.com. We will reply and help you within 12 hours at any time. Please always pay attention to your package transportation. If you don't understand anything, you can get in touch with us at any time, and we will feedback the latest logistics trends to you at any time.

 

Incorrect order information

After the order is generated, you can modify the order delivery address or change other information of the order at any time before the package is sent out. We will try to confirm and negotiate with the logistics company to change the order information. Please understand that if the package has been sent from the warehouse of the logistics company and is already in transit, it may not be able to be modified successfully, or it will increase time and cost. I hope you have any need to modify, please contact us as soon as possible.

For shipping policy, please contact us support@jazztoy.com

 

Your order appears to have been delivered, but you did not receive it

If your waybill number shows that it has been delivered on the transportation company’s website, but you don’t, please do the following:

Check if there are other family members signing for receipt in your home, and ask if it was signed by your family members.
If the package is not found, please call the transportation company as soon as possible to report the loss of the package, provide the order certificate and the tracking code of the logistics carrier, and confirm that the package is missing, so that the package can be investigated as soon as possible.
Please contact us as soon as possible (support@jazztoy.com)
If  you don’t get a response when you call the transportation company, you can directly apply for compensation, and you can call directly to make a claim.
Jazztoy does not assume any responsibility for stolen goods or customers who have not signed for a long time, and the courier has not received the sign for a long time, because please pay attention to the delivery time and sign for it in time. If the package is lost, please contact us as soon as possible. We will carry out an investigation. It will take at least 30 days to conduct the investigation and verify with the transportation company to provide proof of information to the transportation company for investigation. So after providing the tracking number, please pay attention to the latest developments in logistics in your spare time to ensure that you can receive your parcel smoothly.

 

Where Your Package Ships From?

U.S warehouse or China warehouse (factory)

Orders in specific regions will receive free delivery services. All orders will be shipped from China to the United States, Canada, Mexico.

Once all goods (very few) have tariffs or need to be cleared, the customer will bear the customs fees and assist the customs clearance. We can provide technical support and the customer needs to pay import taxes.

 

Shipping Disclaimer

In the long-term transportation, it is inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current new crown virus may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Condition. Some carriers may not communicate with you on the phone, and will directly deliver to your door or in your mailbox. If the delivery is not signed, it may be placed at the local post office, and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Hope to get your support.

 

List of Prohibited Countries:

Including but not limited to: Kuwait, Iraq, Syria, Lebanon, Palestine, Jordan, Saudi Arabia, Republic of Yemen, Oman, United Arab Emirates, Qatar, Bahrain, Egypt, Sudan, Libya, Tunisia, Algeria, Morocco, Western Sahara, Mauritania, Somalia, Djibouti, Comoros, Senegal, Gambia, Guinea, Sierra Leone, Mali, Niger Nigeria, Chad, Bosnia and Herzegovina, Albania, Kosovo, Turkey, Azerbaijan, Iran, Afghanistan, Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, Pakistan, Bangladesh, Maldives, Indonesia, Malaysia and Brunei.

 

Contact US:

support@jazztoy.com 
9AM-5PM daily (EST)

30-Day Exchange & Return Policy

Due to the intimate nature of sex toys, we can only accept returns of unopened and unused products within 30 days of purchase. The tamper seal must be intact and unbroken on the external sleeve of the box and our products unused. Please contact at support@jazztoy.com for any concerns and questions you may have.

 

Return&Exchange Service Procedure:

1.Please contact Jazztoy support with your order number and the reasons of return.

Refund Policy:

We will answer your request of return within 48 hours. And then refunds will be paid within 24 hours after the request of return has been approved by Jazztoy.com.